Account Management

Delete your
Pratsen account

Your data, your choice. Deletion is permanent after the processing period — here's everything you need to know before you proceed.

Delete in the app

1

Open the Pratsen app and sign in with your phone number.

2

Navigate to your Profile tab.

3

Tap Delete Account at the bottom of the screen.

4

Confirm the deletion. You will be signed out immediately.

Can't open the app? Email us.

If you're unable to access the Pratsen app, send a deletion request to info@pratsen.co . We'll verify ownership of the account before making any changes.

Please include the following in your email:

  • Your registered phone number with country code (e.g. +91 XXXXX XXXXX)
  • Subject line: Delete my Pratsen account
Email info@pratsen.co

Your data

What gets deleted

Removed within 30 days of deletion:

  • Account & login credentials
  • Name
  • Phone number
  • Email address
  • Profile photo
  • Saved addresses & location
  • Vehicle records
  • Personal booking history

What may be kept

Retained where legally required or non-identifying:

  • Payment & tax records required by law
  • Anonymised or aggregated data
  • Payment records held by Razorpay under their own policy
Timeline

Deletion begins immediately. All associated personal data is removed within 30 days.

After deletion

The account cannot be recovered. You may register again with the same phone number as a new account.

Frequently asked questions

Account deletion is initiated immediately when you confirm in the app, or after we verify an email request. Your personal data is then removed within 30 days.
No — once deleted, the account cannot be recovered. You may register again later with the same phone number; it will be treated as a brand new account.
No. If you cannot access the app, email info@pratsen.co from any reachable address. Include your registered phone number with country code and use the subject line "Delete my Pratsen account". We'll verify ownership before processing.

See also our Terms of Service and Privacy Policy.